Service Design
& Experience Management
simply better services
Good design shows in services and experiences that just work. It is the seamless support experience when you need it, the one-click buy, the customer that comes back for more.
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It is staying ahead of changes before they disrupt your business. And it does not have to be hard.
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Combine the collective power of your people's intimate industry and company knowledge and external facilitation to find the levers that will make a true difference.
Set your business up for the future with frictionless processes for your team and your customers.
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About
With almost a decade's experience in the technology, media and telecommunications world, I offer a unique combination of industry knowledge, service design and experience management expertise.
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A literature scholar by training, I have taken my background to adapt to business: How can a situation be reinterpreted to come to a better outcome? How can we find new ways of looking at our services to adapt to market changes? Where are the patterns that allow us to thrive or hinder us? And where in the pattern lie the levers we can use to optimise our business and improve people's experience, be it staff, customers, or ecosystem partners?
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With this fresh perspective and the power of service design and experience management tools, your service offer will get the boost you were looking for.
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